The impact of the of reaching out directly to the CEO if you are a frustrated consumer of Comcast works brilliantly. This approach works in almost every consumer complaint scenario. In fact, I used it while I was building my new website on Squarespace.
While I was putting together all the content for the new davidschooley.com, I ran into a common web development problem--poor performance. For two days straight, there was tremendous sluggishness while loading pages; images we’re not uploading correctly; and occasionally I received an error of a bad gateway. My experience taught me to have patience as these issues undoubtedly occur from time-to-time. So I waited.
On the second day of the poor performance, my patience had run down, so I decided to write the CEO of Squarespace to help remedy the situation. See screenshot below:
Since receiving Anthony’s response--within four hours of my note--I have not had a single performance issue with Squarespace. In fact, the performance has been outstanding. Again, the quick, short note to the CEO works---and leads to the solution of the problem