Invariably you or someone you know has, at one time or another, been a customer of Comcast. This conglomerate is the largest media company in the world and, more importantly, one of the biggest providers of high-speed internet. Additionally, they also have the less admirable distinction of being recognized for having poor customer service. If you are like me and begrudgingly are a Comcast customer, the best way to solve technical problems is not to call 1-800-COMCAST, but instead to contact the CEO.
If you do take the normal route and call the 1-800 number, you will likely be routed through a whole variety of channels until someone tries to help you. Having made this mistake before, I find that it typically takes between 30 and 90 minutes to find a solution to my issue. And often the solution is not one with which I am pleased.
Instead, I learned through experience that the best way to get what I want is to email Brian Roberts, the President and CEO of Comcast, directly. See my email below:
This was an email I wrote to Brian Roberts after I chose to go down the path of using the 1-800-COMCAST number. It was a massive waste of my time and was very frustrating.
This was the response I received the next day:
My problems were resolved shortly thereafter. Today, in 2017, I’m still a Comcast customer. And when I have problems with Comcast or any other large organizations, I always shoot for the top because that’s the fastest way to get good service.